Font Desks are the first line of hospitality staff that takes the first face-to-face interaction with guest and visitors observing great customer service. First impression last, font desks staff are the key to make that first impression satisfying and memorable to the guests. These makes them one of the keys for a accommodation successful business. Below are the list of roles that usually font desk undertake.
The reception is a very important department of the hotel, it establishes a direct connection with the guests. The main work of this department is reservation, guest relations, check-in, check-out, telephone, financial cashier, foreign exchange, room allocation, inquiries, etc. The front desk is also known as the nerve center of the hotel.
Customer Service
- Giving information to visitor’s inquiries, some would by mails and calls
- Professionally welcome guest upon arrival
- Guiding guest and visitors to their destination
- Key or Keycard Turnover
Back-End: Hotel Software Task
- Check in and out of guest
- Assign charges, input and insert payments to guest account
- Reservation
- Room Management like room blocking
- Event Management
Classic front desk functions include booking, check-in, room and rate allocation, guest service, room status, guest account maintenance and billing, and guest history.
The front desk develops and maintains a comprehensive database of guest information, coordinates guest services and ensures guest satisfaction. These functions are performed by employees in different areas of the front office.
The reception is also known as the hotel’s facade. It is the first contact area for guests and the nerve center of the hotel. All activities and areas of the front desk are designed to support guest transactions and services.
For more information on how https://www.jinisyssoftware.com/ can help you with The Role of Front Desk in Hotel Operations, please contact us at +63 (917) 947 7971, or visit us here:
Jinisys Software Inc
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